Our Certifications and Professional Standards
Professional certifications exist for a reason in the restoration industry. They ensure that the people handling your water damage know the correct protocols, use the right equipment, and follow documented standards that protect your home and your health. Here are the certifications and standards we follow at Water Damage Greenbush, ME.
IICRC Certification
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is the governing body that sets professional standards for the restoration industry. Our technicians hold IICRC certifications that govern how we perform every phase of water damage restoration and mold remediation.
IICRC S500: Water Damage Restoration
The S500 standard covers:
- How to categorize water damage (Category 1, 2, and 3)
- How to classify the extent of water intrusion (Class 1 through 4)
- How to establish drying goals based on material type and moisture content
- Equipment selection and placement protocols
- Daily monitoring requirements using calibrated instruments
- Verification procedures to confirm drying is complete
- Documentation requirements for insurance compliance
When we say we dry your home to “IICRC standards,” this is the specific standard we are referencing. It is not a marketing phrase. It is a documented protocol that dictates every decision from the first moisture reading to the final clearance verification.
IICRC S520: Mold Remediation
The S520 standard covers:
- Assessment and documentation of mold conditions
- Containment procedures (physical barriers, negative air pressure)
- Personal protective equipment requirements
- Removal protocols for mold-contaminated materials
- Cleaning and treatment procedures for salvageable materials
- HEPA air filtration requirements
- Post-remediation verification procedures
Every mold remediation project we perform follows S520 protocols. This protects both you and our crew during the remediation process.
Equipment Calibration
Professional restoration depends on accurate measurements. A moisture meter that reads 2% off can mean the difference between verified drying and hidden moisture left behind a wall.
Our moisture meters and hygrometers are calibrated regularly according to manufacturer specifications. Thermal imaging cameras are maintained and tested to ensure accurate temperature readings.
When we hand you a final drying report showing that your home has reached dry standard, those numbers come from instruments we trust because we maintain them properly.
Insurance Industry Compatibility
We prepare all estimates and documentation using Xactimate, the estimating software used by insurance adjusters throughout the industry. Our documentation practices align with what adjusters expect: timestamped photos, calibrated moisture readings, daily drying logs, and detailed scope descriptions.
This is not a certification in the formal sense, but it is a professional standard we maintain because it directly affects how smoothly your insurance claim is processed.
Ongoing Training
Restoration science evolves. New equipment, updated standards, and improved techniques emerge regularly. Our team participates in continuing education to stay current with industry developments.
This matters because restoration is not a static trade. The drying strategies that were standard 10 years ago have been refined. Understanding the latest IICRC revisions, new desiccant dehumidification technology, and updated antimicrobial treatment protocols makes a real difference in restoration outcomes.
Why Certifications Matter for You
When you hire a restoration company, certifications tell you:
- They know the correct protocols. Not every water damage event is handled the same way. Category 3 sewage requires different procedures than Category 1 clean water. IICRC training ensures the crew knows the difference and acts accordingly.
- They use proper equipment. Certified technicians know how to select, place, and monitor equipment for maximum drying effectiveness.
- Their documentation holds up. Insurance adjusters evaluate claims against IICRC standards. Documentation from a certified company carries more weight than documentation from an uncertified one.
- They verify their work. Certified companies do not guess when drying is done. They measure, record, and verify.
Questions about our certifications? Call (207) 857-7378.